Overview
At Plug Central (Pty) Ltd, we provide clear distinctions between managing your social media connection and exercising your right to permanent data deletion. This page explains both processes and how to request removal of your data from our servers, in compliance with the data deletion requirements of Meta, TikTok, Google, and other platform partners.
1. Connection Management vs. Data Deletion
Disconnecting (Temporary / Maintenance)
Disconnecting your account revokes our active API Access Token. This stops Plug Central from searching your feed, importing new media, or accessing messages. However, to ensure your business continuity, previously imported content and product tags remain visible on your Shopfront. You will be prompted to reconnect periodically (approx. every 60 days) to refresh these permissions.
Deleting (Permanent / Compliance)
A full data deletion permanently and irreversibly removes all platform-associated data from our servers — including access tokens, imported media, post metadata, product tags, messaging data, automation configurations, communication logs, and connection records. This follows the strict data deletion requirements set by Meta, TikTok, and other platform partners.
2. How to Request Data Deletion
Method A: Via Your Plug Central Dashboard (Recommended)
To permanently remove all social media references, cached content, and account data:
- Log in to your Plug Central Dashboard.
- Navigate to Settings > Connections.
- Click “Disconnect” next to the platform you wish to remove. This immediately deletes all stored Access Tokens and connection data.
- To complete a full data deletion (cached media, product tags, and post references), navigate to Settings > Security and select “Delete My Data”, or email privacy@plugcentral.co.za with the subject “Permanent Data Deletion Request.”
This will permanently purge all cached images, Reels, captions, stored Access Tokens, and product tags associated with your connected accounts.
Method B: Platform-Initiated Deletion
If you remove Plug Central via your social media platform settings (e.g. Facebook / Instagram “Apps and Websites”):
- Our system will receive a de-authorization notification and revoke API access.
- To ensure all previously cached media and post data is also removed from your Shopfront, please complete Method A or contact us at privacy@plugcentral.co.za.
Method C: Manual Deletion Request
You may request a full data deletion by contacting our privacy team directly:
We will verify your identity and provide written confirmation once all platform-associated data has been permanently removed from our servers. This includes data generated through both social media integrations and Messaging Services, including automated communications and AI-assisted workflows. Manual requests are processed within 30 days.
- Email: privacy@plugcentral.co.za
- Subject: Permanent Data Deletion Request
- Include: Your account email address or username for identity verification.
We will verify your identity and provide written confirmation once all platform-associated data has been permanently removed from our servers. This includes data generated through both social media integrations and Messaging Services, including automated communications and AI-assisted workflows. Manual requests are processed within 30 days.
3. What Data is Deleted?
Upon a valid deletion request, Plug Central (Pty) Ltd will permanently remove:
- All stored Access Tokens and Refresh Tokens for the disconnected platform.
- Your platform User ID, profile data, and connection records.
- All cached images, videos, Reels, and captions imported from your connected accounts.
- All product tags and references associated with your social media content; and
- All Messaging data, automation configurations, and communication records, including message logs, templates, scheduling data, campaign configurations, and AI-assisted message outputs associated with your account.
Note
We may retain certain transaction and commission records for up to 7 years as required by South African tax law (SARS), but this data will be fully decoupled from your social media profiles and cannot be used to identify your social media accounts.
4. Why Content is Retained During Disconnection
Because API tokens expire or can be manually disconnected to pause syncing features, we do not automatically delete your Shopfront content upon a simple disconnection. This prevents your public-facing store from breaking if a token expires while you are away.
Imported content is only permanently removed when you explicitly request data deletion via one of the methods described above.
Imported content is only permanently removed when you explicitly request data deletion via one of the methods described above.